To qualify for a refund, items must be unused, unopened, and in their original packaging.For Renue products, we offer a 60-day satisfaction guarantee on unused, unopened products. For Nutrifactor and Lamberts product, we offer 14-day satisfaction guarantee on unused, unopened products. To request a return, email info@nompharma.com with your order number and reason for return. Refunds are processed within 5–7 working days once returned items are received in resalable condition.Opened or used products cannot be returned unless faulty, damaged, or incorrect. Return postage costs are the customer’s responsibility unless the item is faulty.

We currently offer UK Standard Shipping for £3.20, with delivery within 2–5 business days. Shipping across Europe is charged at £11.50, with estimated delivery between 7–11 working days. For orders to the USA, UAE, and Canada, shipping costs £17.50. Please note that delivery times for Renue products may vary and could take longer than the standard estimated delivery dates.

If you need help placing an order, please contact our team through email at info@nompharma.com or WhatsApp +447482927036.

Yes, you can order multiple brands in one purchase. Your items will be shipped together in a single parcel where possible to help reduce shipping costs and packaging waste.

Many Nompharma products are made using ingredients that are suitable for customers following a Halal-friendly lifestyle. We are committed to offering a wide range of supplements to support different health and wellness needs. Please check individual product descriptions for more information.

Nompharma Rewards Points (Nom Club) allow you to save money every time you shop with us. You can collect points on eligible purchases and redeem them for discounts on future orders. More information can be found on our Rewards Programme page.

In the unlikely event that you receive a faulty, damaged, or incorrect item, please contact the Nompharma customer support team: info@nompharma.com or whatsapp: +447482927036 as soon as possible. You may be asked to provide photographs and proof of delivery so we can investigate and resolve the issue quickly.

At Nompharma, customer satisfaction is very important to us. If you would like to make a complaint or raise a concern, please contact our customer support team through our Contact Us page, and we will do our best to resolve the issue promptly.